Inside 2020, the new CFPB obtained 1054 problems against SPS. SPS rated Number 36 certainly all economic companies for the most complaints.

Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman americash loans Lafayette ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.

Ailment Facts:

Complete Grievance:The mortgage company does not want to send me personally my statements inside an excellent quick manner. I didn’t located my report up until five days ahead of my commission flow from.

Ailment Info:

Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.

Problem Information:

Complete Problem:Inside my bankruptcy proceeding in 2011 my financial obligation is never reaffirmed of the my financial back at my home loan from the my lender XXXX XXXX exactly who after that transported it mortgage so you’re able to SPS Upkeep with this action nothing of my personal fee record is actually become submitted back at my household mortgage over the past eight age extremely loan providers dont actually admit me because doesnt reveal that I really has actually a house financing Ergo it has made it hopeless for me to help you re-finance otherwise score another kind of financing which have a lower desire speed except that the main one thats are provided by my servicing team at the moment therefore i am when you look at the able to accessibility my personal security it has been going on for a long time

Organization response:

We reached it complaint from the social archives of your own Consumer Monetary Shelter Bureau (CFPB). You might document your complaint towards CFPB right here.